Terms & Conditions

Welcome to Touristta Bangladesh. By accessing and using our website and services, you agree to the following terms and conditions.

1. Services

Touristta Bangladesh provides inbound travel services, tour planning, corporate travel handling, visa assistance, and related travel services across Bangladesh. All services are subject to availability and confirmation.

2. Booking & Payments

All bookings are confirmed only after receiving full or partial payment.
Payments are processed through secure and authorized payment gateways.
Touristta Bangladesh reserves the right to modify or cancel bookings due to operational or external factors.

3. Pricing & Taxes

All listed prices are subject to change without prior notice.
VAT and applicable taxes are not included in the listed price and will be charged as per prevailing government regulations.

4. Service Delivery

Service delivery timelines depend on the type of service:

Inside Dhaka: up to 5 working days
Outside Dhaka: up to 10 working days

5. User Responsibility

Customers are responsible for providing accurate and complete information. Touristta Bangladesh will not be liable for issues arising from incorrect details.

6. Limitation of Liability

Touristta Bangladesh shall not be responsible for delays, cancellations, or disruptions caused by external factors including weather, government regulations, or third-party service providers.

7. Updates to Terms

Touristta Bangladesh reserves the right to update or modify these terms at any time without prior notice.

💸 Return & Refund Policy

Touristta Bangladesh maintains a transparent refund policy to ensure fair service practices.

1. Refund Eligibility

Refunds are applicable in cases where:

Services are not delivered as promised
Bookings are canceled under applicable conditions

2. Refund Processing Timeline

Refund requests will be processed within 7–10 working days from the date of submission through the payment system.

3. Refund Method

Refunds will be issued to the original payment method.
Processing time may vary depending on the issuing bank or financial institution.

4. Customer Claim Policy

Customers may claim a refund through their card issuer bank within 120 days (for Visa/MasterCard) if the service or product is not delivered.
Touristta Bangladesh will provide necessary documentation to confirm service status when required.

5. Non-refundable Conditions

Confirmed bookings canceled by the customer outside the permitted cancellation period
Services already utilized

🔐 Privacy Policy

Touristta Bangladesh is committed to protecting your personal information and ensuring transparency in data usage.

1. Information Collection

We may collect:

Name
Contact details
Travel preferences
Booking information

2. Use of Information

Information is used for:

Processing bookings
Customer support
Service improvement

3. Data Protection

We implement appropriate security measures to safeguard personal data.

4. Third-Party Sharing

Information may be shared with:

Payment processors
Travel service providers

Only when necessary to deliver services.

5. Cookies

Our website may use cookies to enhance user experience and improve functionality.

⚠️ Fraud & Security Policy

All transactions are monitored for suspicious or fraudulent activity.

Transactions identified as high-risk may be temporarily held for verification.

Verification may require:

Valid photo identification (Passport/Driving License)
Partial card verification (first 6 and last 4 digits only)

Failure to provide required verification may result in:
👉 Transaction cancellation or reversal